Fuji Xerox Australia becomes service centre for Pacific Basin.

Over 20 highly qualified electrical engineers and computer scientists will provide high-level technical support to Fuji Xerox customers in 12 countries in the Pacific Basin. Over $3 million worth of equipment has been installed at the company’s Technology Centre in Sydney in order to be able to simulate any hardware or software problem experienced by users. Previously these high-level technical problems had to be dealt with in the USA and Europe.

According to Philip Chambers, MD Fuji Xerox Australia, the creation of the new support centre is a tremendous achievement for the company and the country. “This is a recognition of the excellence of our technical people in Australia and of Sydney as a regional service site,” he said.

Fuji Xerox customers will be answered by someone who speaks their language, although, as most of the problems referred to the centre will have already been escalated from local level, the lingua franca is English. As an example of the type of complexity faced by the staff George Nides, general manager, said that there are over 20 different types of RIPs driving digital printing throughout the region.

The centre has been established with support from the NSW Department of State and Regional Development, and the Commonwealth’s Invest Australia.