Jobs

Jobs: Customer Service Manager, February 20, 2018

Location

Archerfield, QLD

Salary

Full-time position

Name

Danielle Black

Email

danielle@labelpower.com.au

Phone

07 3710 7024

This is a terrific opportunity to use your experience, skill and team focus to drive performance and continual improvement in this busy customer-oriented environment. Printing industry experience is required, with Customer Service Management experience mandatory.

As the Head of Customer Service Team, your role will be to lead and motivate a team of staff to ensure they’re giving the best customer service possible. You’ll also be expected to know your company’s products and policies inside out and be able to communicate it to other members of staff.

We’re looking for a highly motivated and energetic Manager with experience in a similar, fast paced customer service, printing business or operational support management role who is passionate about their team and can truly motivate and bring the team together.

You will be committed to excellence, be commercially astute and have the ability to build rapport easily within an operations focused business. Your confident communication, excellent interpersonal skills and entrepreneurial spirit will help seal the deal.

If this sounds like the perfect match for your skills and experience please apply now with your resume and covering letter. 

About Us:

Based in the southern Brisbane area, Label Power is one of Australia’s industry leading label and tag manufacturers, and suppliers of Thermal and Colour label printers, software and labelling equipment. Our client base covers industries such as chemical, medical, transport, food and beverage manufacturers and packagers, amongst others. As a complete labelling solution provider, we continue to invest in new technologies and are able to support you in your drive to seek a rewarding career.

Duties will include Key Performance targets in the following:

  • Assist the CEO & Senior Management to achieve a high performance Customer Service Team
  • Ensure customers are serviced in a positive, supportive and professional manner, so as to continually build relationships, trust and business opportunities.
  • Ensure customers are informed as to the progress of their orders, especially where delays or some other compromise might occur.
  • Handle customer complaints with a view to clarification, investigation and co-ordination of remedy.
  • Leading and Managing the team of Customer Service Officers, Estimators and Technical Specialists in handling telephone enquiries with a view to maximising the sales and profitability of Label Power.
  • Coordinate, organise and oversee Customer Service Team to promptly and efficiently handle web inquiries.
  • Escalate significant enquiries with potential to the Sales Manager.
  • Assembling and sending out sample packs and other materials as appropriate
  • Personally dealing with sales inquiries where sales people are not available.
  • Oversee the staff in the keying and printing of Sales Orders
  • Monitor the production of Job Bags
  • Ensure team members clarify order details with sales team or directly with customers as required
  • Work closely with the Operations Manager to ensure the efficiency and execution of operations and dispatching of orders
  • Manage quality standards – use initiative to scrutinise sales orders, looking for potential anomalies and errors. Go directly to client, through past sales history and/ or to sales team for clarification.