Jobs

Jobs: Customer Service Rep, February 28, 2017

Location

Melbourne

Salary

Circa $65k plus Super

Name

Mark Hulls

Email

Mark@hulls.com.au

  • Well-established Commercial Printing Company 
  • Strong Client Liaison Focus
  • Exceptional Salary Package Circa $65k plus Super

Our client offers a complete range of print services.  They have been established for over 30 years and employ 60+ staff. Their state of the art facilities enables them to produce visual communications material for the most exacting and high profile clients within the retail, entertainment, finance, pharmaceutical, automotive, tourism and related industries. A stimulating opportunity now exists to join the company in a role that will offer enormous challenge, diversity of activity and on going client contact.

Supporting the Sales Team, you will be required to:

1. Provide exemplary customer service to all clients and internal teams to facilitate a smooth end to end sales process;
2. Attend WIP update meetings then follow up resulting action items;
3. Enter quotes and sales orders into the Prismsystem and pass onto production team;
4. Despatch hard copy proofs to clients;
5. Provide support to Account Managers with regard to administration and sales processes;
6. Quality assess client files when received to ensure they meet production specifications and then liaise with client if modifications are required;
7. Provide sales support services to remote hub teams;
8. Create mock-ups of confirmed sales to assist facilitate the production process;
9. Cross reference low resolution files with corresponding WAMnet files to ensure correct files are submitted to production;
10. Negotiate timelines with production and sales people;
11. Follow up clients/Account Managers when necessary for all the minor details such as:
- Proof sign off;
- Delivery locations;
- Timings;
- Upcoming work;
- Respond to any other questions raised by production;
12. Co-ordinate digital printing through external suppliers, organise quotes and place orders;
13. Manage samples and ensure they are distributed to Sales Representatives and Clients;
14. Nurture successful working relationshipswith external suppliers.

 

To secure this enviable role, you will be able to exhibit a solid understanding of both the front-end and print production procedures. You will enjoy solving problems, can work within stringent time constraints and respond positively to demanding client requests. You have also gained a reputation for being the best at what you do and you know that clients really respect your professionalism and dedication. Most importantly, your success will be guaranteed by adopting an uncompromising attitude towards client satisfaction To register your interest, please send a brief career resume to Mark Hulls of HULLS RECRUITING SERVICES at mark@hulls.com.au

THE CONFIDENTIALITY OF YOUR INTEREST IS ASSURED