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Printer maintenance over the holidays

Thursday, 07 December 2017
By Print21

Roland DG has sent out its Christmas greetings to customers with a reminder of the correct procedures for extended periods of non-use of printers over the holiday break.

Roland DG Australia will be closed on Christmas Day, Boxing Day and New Year’s Day but staff will be on hand during business hours on all other days over the holiday period for service/support assistance and last minute ink and other consumable needs.

 Printer Maintenance Over the Holiday Break

To ensure you do not encounter any issues upon returning from your holiday break, we would like to remind you of the correct procedures for extended periods of non-use of your Roland printers.

If your printer is not going to be used for a few weeks we suggest you follow the checklist below;

Ensure the main power (rear of machine) is left ON and the sub power (front control panel) can be left OFF.

Adequate ink must be left in the ink cartridges to ensure automatic maintenance cycles can be performed.

Make sure to perform a manual clean before going on holidays, as described in the user manual, using the recommended cleaning sticks and cleaning liquid to ensure the print heads will be well protected.

If your machine contains special colours such as white or metallic, ensure you shake these cartridges well before leaving and remember to shake upon your return before commencing normal operations.

It is recommended that you run a small special colour print upon your return to ensure these inks are properly circulated and to check that they are in good working order.

Waste bottles may be near to overflow and require checking, so empty the waste ink in accordance to directions explained in your user manual.

One other important factor, particularly in regards to UV ink, is that the environment must be kept stable. If the print environment is poorly insulated, temperatures in Summer may exceed the recommended temperatures. Extended periods of excessive heat or cold can be detrimental to ink, which may affect the viscosity and lead to blockages in the print head nozzles.

If you plan on printing during the Christmas and New Year period, ensure you have enough stock as there may be delays in delivering orders around this time.

 Roland DG would like to wish you a very Merry Christmas and Happy New Year. Thank you for your support and partnership this year. We hope you have an enjoyable and safe festive season, and we look forward to partnering with you again in 2018.

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