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Agfa expands CTP plate support across the region

Monday, 06 August 2007
By Print 21 Online Article

Following on from its recent management reorganisation, Agfa has also bolstered support of its large consumable business by expanding its technical support for the new ranges of digital plate technologies that the company has released.

Agfa Graphics’ Oceania general manager John Shore has announced new responsibilities for technical support across the region. “We are extremely proud of our technical support in the plate area and are constantly investing in on-going technical training both here in the region and at our technical competency centre in Antwerp (Belgium),” he said.

During April both Greg Fry (pictured) who is responsible for technical support in the southern Australian states and Clem Jarvis who supports the north and south islands of New Zealand spent nearly three weeks at Agfa’s global headquarters in Belgium coming up to speed with the new digital technologies.

Both Fry and Jarvis supplement a team headed by Grant Cooper that also includes Ian Best who maintains a technical support role for the northern states. “At Agfa, we believe that delivering high-quality systems and software is only the first step to providing complete CTP solutions. The next is ensuring that our systems meet customer needs well beyond delivery day. It’s an integral part of our commitment to keep our customer’s business running profitably,” said Fry.

During the extended European training both Fry and Jarvis were fully trained on all aspects of technical support in relation to Agfa’s comprehensive digital plate range. The range includes the violet LithoStar and N91v plates as well as the entire thermal assortment of conventional and chemistry free digital plates.

Also announced was the retirement of popular industry identity Fred Potts who calls it a day at the end of the month. Potts who has been with Agfa for over thirty years initially started with Agfa in the UK before immigrating to Australia in the early eighties to take up a dealer support position in Agfa’s Melbourne office. “Fred was instrumental in establishing an excellent CopyRapid and SuperMaster plate business via our distributor network in the nineties” said Shore. “He also helped established LithoStar as a plate of choice with distributors who sold engines other than Agfa. All at Agfa wish Fred the best in the next phase of his life”

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