Jobs

Jobs: Customer Service Coordinator, March 5, 2019

Location

Melbourne, VIC

Name

Lyn Geach

Email

lyngeach@curriegroup.com.au

About Currie Group

Currie Group, a market leading supplier to the Graphic Arts Industry is looking for a Customer Service Coordinator to join our growing operations team. Currie Group represents key industry brands such as HP Indigo, AB Graphics, Horizon, CRON, Scodix, OMET and other manufacturers. Our staff, support, equipment and associated consumable offerings provide a fully integrated print solution to hundreds of companies throughout Australia and New Zealand.

The Role

Based in Hawthorn, we are looking for a Customer Service Coordinator to join our national operations team. You will be responsible for delivering an exceptionally high level of service coordination, customer service and administrative support.

As a Customer Service Coordinator, you must have exceptional customer service, communication and organisational skills. You will offer support to the technicians on a daily basis along with liaising with customers and management to ensure the smooth operation of our service department, ensuring that all jobs are booked and completed efficiently.

Our Culture

Currie Group values the culture and relationships created and nurtured over the last 70 years. A proudly Australian owned trading company with clients going back three generations, our “Point of Difference” is the long-term relationships that have grown out of commercial transactions. Currie Group is looking for people capable of maintaining and developing further these relationships.

 

Job tasks include but not limited to:

  • Handling in-bound phone calls from customers
  • Schedule and monitor service calls for the technicians
  • Daily review of all service calls with a focus on completing service calls
  • Updating daily reports
  • Scheduling and maintaining Preventative Maintenance
  • Processing invoices for service and spare parts
  • Preparation of service quotations and follow up
  • Updating equipment warranty and contract details
  • Administration support to Service manager.

Skills, qualities and experience

  • Strong organisational skills, with ability to multi-task, efficiently manage time and prioritise a varied workload
  • Keen eye for details
  • Exhibits ability to think creatively and analytically
  • Capable of remaining patient and calm when dealing with frustrated customers
  • Excellent communication skills, written and oral
  • Able to work under pressure at times
  • Literate with Microsoft Office
  • Ability to work with minimal supervision
  • Previous experience as customer service coordinator highly regarded
  • You are able to quickly learn new systems and processes and can add value by looking at things differently and seeing where efficiencies can be gained.

On Offer

  • Great working environment. A business culture which supports personal development
  • Training on equipment
  • Attractive remuneration package including a basic salary and superannuation
  • Uniform, laptop and mobile phone

The successful candidate will have a ‘can do’ attitude and the ability to work both autonomously and as part of a team. The position is full time.

Currie Group is an equal opportunity employer. Only those eligible to work in Australia should apply. If you have the required skill sets, we would welcome your covering letter and CV to Lyn Geach at lyngeach@curriegroup.com.au