Jobs: Field Service Engineer, February 27, 2019


Brisbane, QLD


03 9756 4100

Do you have proven experience in providing support of graphics systems applications and want to work with a genuine market leader?  If so, this dynamic and fast paced role should not be missed.

Agfa-Gevaert Ltd is a subsidiary of Europe’s largest manufacturer of imaging products and the world leader in imaging technologies.

We have an excellent opportunity for an experienced Field Service Engineer to join our team.

In this role, you will be responsible for providing specialist on-site and remote technical customer support to high end Agfa equipment for the Agfa Graphics client base, including repairs and maintenance.

Your major responsibilities will include:

  • Provide hardware technical support in a manner that is timely, consistent with the needs of the customer and the profitability of the company and enhances the standing of Agfa Global Services.
  • Provide post-sales support including on-site response as is appropriate, and research and resolve problems.
  • Undertake repairs to customer equipment to return the equipment to its full operating functionality by analysis and repair within an appropriate timeframe.
  • Undertake preventative maintenance to customer equipment to reduce the number of breakdowns of the equipment in accordance with Maintenance Agreements
  • Install equipment according the specifications within an agreed timeframe by understanding the Company’s products and deadlines.
  • Conduct product demonstrations and facilitate operator and other relevant training of Agfa equipment to customer base. 
  • Installation and certification of Agfa software products including commissioning installations, operator training and follow-up.
  • Maintain industry knowledge via newsgroups, the Internet and industry shows/exhibitions.
  • Provide training as required to Agfa technical and sales staff. Prepare training manuals as required.
  • Promote the use of service contracts to customers to minimise the number of breakdowns and unplanned service calls by regularly communicating with the customer and identifying their needs.
  • Identify any new opportunities for business and report to the sales staff by actively promoting the Company’s products and services and representing the company in a positive manner.

 What you bring to this role:

  • Secondary Year 12 secondary (or equivalent)
  • Tertiary qualifications in engineering or related field is desirable
  • Minimum 3 years in relevant prepress technologies and customer support
  • Experience in troubleshooting in a technical environment
  • Customer focus and excellent communication skills
  • Good technical and analytical skills for diagnosing equipment faults
  • Software and hardware knowledge of computing and peripheral devices
  • Knowledge of electromagnetic systems

What we offer:

  • A dynamic global organisation with a history of innovation and strong product portfolio.
  • Challenge but always combined with a supportive team of colleagues and managers
  • Career development and growth
  • A competitive compensation package
  • A friendly work environment surrounded by dedicated and professional colleagues.
  • Must be already legally eligible to live and work in Australia

Who we are:

The Agfa-Gevaert Group develops, manufactures and distributes an extensive range of analog and digital  imaging systems and IT solutions, mainly for the printing industry and the healthcare sector, as well as for specific industrial applications. Although the company generates its entire turnover in business-to-business markets, it also contributes to your everyday life. Whenever you read a newspaper or visit a hospital, the Agfa-Gevaert Group is probably closely involved.

Agfa is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally prohibited reasons of discrimination.

Click here to apply for this role.