Jobs: Field Service Technician – Electrical, February 5, 2019


Sydney, NSW


Julie Sarro



03 9548 6216

  • Competitive salary package including overtime & car allowance
  • Opportunity to work for a global market leader
  • Friendly team environment – based in Homebush, NSW

About the Company

Heidelberg is the leading global solution provider for commercial and industrial customers in the print media industry. We develop and provide precision offset printing presses, plate imaging devices, postpress equipment, integrating software as well as the entire range of spare parts, consumables, remarketed equipment, servicing and consultancy advice.

About the Role

The purpose of this position is to provide a high level of electrical support to both internal and external customers in the installation and servicing of new and remarketed Gallus presses, pre-press, press, post press and CTP equipment from the range of Heidelberg products and services.

This includes:

  • Providing electrical, prepress hardware support for new and remarketed Gallus presses, pre-press, press, post press and CTP equipment installations
  • Providing electrical support for repairs to new and remarketed Gallus presses, pre-press, press and bindery equipment installed at the customers’ site or in house
  • Providing electrical support for service contracts as required
  • Liaising with the sales operation regarding field technical issues, customer complaints and sales opportunities for Heidelberg equipment
  • Identifying service gaps and sources of customer dissatisfaction and work with the team to identify, recommend and support solutions to rectify the problem
  • Being an effective team player, demonstrating flexibility and commitment to organisational values, goals and objectives
  • Being willing and able to travel on assignment throughout Australia
  • Conducting work in compliance with health and safety regulations/legislation at all times.

Skills & Experience

  • Contractor’s License – A Grade Electrician
  • Preferred experience in installation and servicing of Gallus equipment
  • Demonstrated experience in the Printing / Graphic Arts or similar commercial environment in fault finding and performing preventative maintenance electrical and prepress work
  • Experience installing, programming and troubleshooting PLCs
  • Constructing and troubleshooting Windows 2000 and NT 4.0 programs
  • Demonstrated ability to work unsupervised or in a team environment
  • Demonstrated experience in a customer focussed organisation providing effective and efficient customer service to both internal and external customers

Benefits & Culture

Many of our employees are long serving, and new starters often comment on the helpfulness, approachability and friendliness of our staff. We:

  • promote flexible work arrangements
  • support work-life balance

Heidelberg is an equal opportunity employer. Please send your cover letter and CV to Julie Sarro at or call 03 9548 6216 for more information.