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Jobs of the week: Hardware Service Engineer, Melbourne

Wednesday, 25 June 2008
By Print 21 Online Article
  • European multinational & worldwide industry leader
  • Good remuneration + car allowance
  • Opportunity for travel within ANZ with per-diem allowances

EskoArtwork is a global supplier and integrator of innovative solutions for the packaging, commercial printing and professional publishing markets, whose products & services help customers raise productivity, reduce time-to-market, lower costs & expand business. Our range of workflow solutions and collaboration software are targeted for packaging buyers, designers, manufacturers, commercial printers, graphic designers and print production professionals.  Our global sales and support organization covers Europe, the Americas, Asia/Pacific and Japan, and is completed by a network of distribution partners in more than 40 countries.

Reporting from our Melbourne office at Hughesdale, we’re looking to fill the following position:-


Job Scope
With an established and increasing base of installations in Australia and New Zealand, you will be responsible for the hands-on aspects of pre- and post-sale engineering support encompassing site preparations and installations at customer sites or marketing events, integrating workstations with O/S & application software, testing & commissioning of new systems, trouble-shooting (remote & on-site diagnostics) and field execution of preventive maintenance programs.  Our systems which include Cyrel ® digital imagers (CDI), printing systems, sample-making tables and workstations are integrated with other 3rd party peripherals & systems to provide a total systems solution for our end-users in the packaging and sign & display markets.

To prepare you for the challenges of the position, you will be provided with customized training either locally or overseas, coupled with intensive on-the-job training applications at site. You are expected to keep abreast of technological developments and advancements in our industry and educate our end-users and business partners with the latest technologies of our systems. Each member of our team takes accountability in ensuring that the company’s vision of maintaining strong customer relationship and providing technical efficiency to our customers is met at all times.


  • At least a Diploma or equivalent technical qualifications in Electrical/Electronics/Mechanical Engineering with 3 – 4 years’ pre & post-sale hardware servicing & systems experience

  • Strong troubleshooting & diagnostic capabilities with good application knowledge of various operating & networking systems

  • Sound knowledge of various IT applications, laser technology and/or optics highly advantageous

  • Self-motivated with pro-active and non-procrastinating approach to problem analysis and problem solving

  • Good customer relations skills

  • Prepared for frequent travel within ANZ and possibly other areas within Oceania

The prospective candidate must have positive working attitude, is resourceful in learning & applying acquired knowledge in resolving technical/ customer issues and enjoys the diversity of work experience.

The position is only open to those with the right to work in Australia.  Please submit your resume to:-

The General Manager
Esko-Graphics Pte Ltd (Australia Branch)
98A Poath Road
Hughesdale, 3166
Victoria, Australia




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