Posts Tagged ‘Kwik Kopy’

  • Customer focus wins Kwik Kopy Castle Hill franchise of the year award

    A strong customer focus has netted Kwik Kopy Castle Hill in NSW the gong for Kwik Kopy 2013 Franchise of the Year at the print and marketing company’s annual conference held in Hobart this month.

    Although the Kwik Kopy award criteria looks at franchises exceeding KPIs in areas such as production efficiency and sales growth as well as qualitative measures such as a franchise’s contribution to the Kwik Kopy system, Kwik Kopy managing director, David Bell, said the Castle Hill franchise’s focus on customer experience helped put it into first place.

    (L-R) Matthew Penfold – Kwik Kopy director, Jane and Brian Heydon and David Bell.

    “Great customer service costs almost nothing to get right but can cost businesses dearly when they get it wrong,” said David Bell at the awards event. “Kwik Kopy Castle Hill is a great example of a business that gets it right every time.  They make their customers a priority and as a result receive a huge amount of positive feedback and loyalty from their customers in return.

    “Customers always say how much they enjoy working with the team at Kwik Kopy Castle Hill.  After almost 10 years running the Centre, winning this award is testament to Brian and Jane’s commitment to building lasting relationships with their customers,” he said.

    The Castle Hill franchise owners Brian and Jane Heydon accepted the national award, which is judged by the senior management team at Kwik Kopy Australia. Brian Heydon originally worked for Kwik Kopy Australia as a business development consultant before buying Kwik Kopy Castle Hill in 2003.

    According to Kwik Kopy, the Castle Hill franchise has improved year-on-year since the husband and wife team bought it, with the business going from strength to strength once wife Jane came on board full-time.

    “We enjoy what we do and have a fantastic team whose work and attitude is of the highest standard,” Brian said.  “Taking time to fully understand each customer’s business and their needs is central to everything we do.  We regularly follow-up to ensure the needs of our customers are understood and we aim to exceed these at all times.”