RICOH OPENS NEW CX CENTRE

Ricoh has opened its new Customer Experience Centre at its Sydney headquarters, with guests at the event also given an exclusive, and informative, lecture on AI and the future of work.

The new Customer Experience Centre has the full range of Ricoh’s cutsheet digital colour and monochrome printers on display, as well as its quality control systems.

The launch event ran under the banner Workplace Reimagined – Shaping the new era at Work with a lecture on AI by industry expert Dr Sean Gallagher.

Henryk Kraszewski, senior product manager, commercial and industrial print at Ricoh, said, “Today is about how to run your business better, not only with our print systems, but with the IT services, AV, software offerings and security that Ricoh has developed.”

Kraszewski also pointed to the new Ricoh Auto Colour Adjuster (ACA) which is about to be launched in ANZ, and which will create ICC profiles, match colours from pre-printed samples, and run jobs across multiple systems, digital and offset, Ricoh and non-Ricoh presses, all to the same colour standard.

The showroom also had the new Pro 8420S monochrome printer, which is also about to be launched, as well as the Pro C7500 and Pro C9500 digital colour printers.

Welcoming guests to the event Ricoh’s managing director Yasa Takahashi said, “We are all on a journey, adapting to hybrid working. We need to be connected and collaborative, which is what Ricoh is enabling.”

Takahashi said Ricoh is guided by its ‘three loves’ principles, first articulated when the company was established in 1946, of love your neighbour, love your work, and love your country.

He invited guests and all Ricoh customers to feel free to use the Macquarie Park facility at any time for their own meetings, workspaces or presentations.

Dr Shaun Gallagher gave an informative lecture on AI, spelling out the reality that AI was like electricity, saying it would power everything, and claiming it is the most disruptive technology since the beginning of the industrial revolution.

Gallagher said few areas of the working life would be untouched by AI, and whole swathes of industry would disappear, leading to better outcomes for business and the workforce.