Service Technician
Hendra, QLD
About Spicers We are a national Company with offices and warehouses in every state and territory in Australia. We sell a wide range of products related to the print market including paper, plastics, laminates and other substrates that can be printed on as well as printers, inks, industrial packaging and self-adhesives. About this Position As a Service Technician, you will be responsible for the management and servicing of our customers' machines in Queensland. Based at our Hendra site, on a daily basis you will liaise with customers, provide technical advice, and be responsible for the repair and maintenance of our customers' printers and engravers, as well as the installation and integration of equipment. Occasional interstate travel for your own training or servicing responsibilities will be required. Key Responsibilities- Liaise with customers to determine their requirements;
- Attend customer premises to complete repairs and maintenance within reference times and in line with the set appointment schedule;
- Provide technical advice to customers over the telephone;
- Resolve customer queries about existing and previous job faults;
- Install equipment and complete network integration where required;
- Complete detailed paperwork as specified on each job and update CRM;
- Submit paperwork for invoicing within specified timeframes;
- Maintain adequate parts stock and pick service parts for customer orders;
- Label bad warranty parts for return to supplier;
- Perform media profiling;
- Conduct customer training for equipment and Company supplied software;
- Refer sales leads to Regional Manager; and
- Ad hoc duties as required.
- Wide format technical service skills and experience required (Mimaki or EFI VUTEk experience will be highly regarded);
- Understanding of basic electromechanical concepts including fault finding, use of meters and circuit diagrams;
- Strong communication skills;
- Ability to provide customer fault descriptions and solve problems quickly;
- Accuracy and attention to detail when completing repairs and paperwork;
- Professional manner during all dealings with customers;
- Ability to work unsupervised and to a set time schedule; and
- Ability to manage own time and resources.
- Training and career development opportunities
- Competitive base salary
- 11% superannuation
- Vehicle or vehicle allowance
- Laptop, phone, internet
- Free on site car parking
