MIMAKI UPDATES SERVICE STRUCTURE

Mimaki Australia is making a major update to its service fee structure, effective yesterday 1 April, as part of its ongoing commitment to enhancing customer support under the banner “Quality is Our Habit.”

Until now, Mimaki Australia’s service call-out fees were based on four distance-based tiers: within 90km, 160km, 240km, and more than 240km from each branch office. From Tuesday 1 April, this system will transition to a simpler, two-tiered pricing model: Metro and Non-Metro areas.

According to Mimaki, this new structure brings a significant benefit to customers: the call-out fee for areas more than 240km, previously set at $578, will be reduced to $480. Furthermore, for remote areas where customers were previously required to cover the cost of air travel, service visits will now be available for a flat $480 call-out fee – with no additional airfare charges.

Kohei Kobayashi, managing director, Kohei Kobayashi said, "To implement this new structure, we’ve strengthened our call centre, and expanded our Mimaki Authorised Service Agent network since last year. In addition to our existing Service Agents in Perth and Adelaide, we extended our reach to Coffs Harbour last year, and now further to Brisbane and Canberra. These efforts have enabled us to make this improved system a reality."

Satoshi Abe, national service manager, said, "Our strength lies in having 13 in-house engineers across three strategic locations. However, attempting to cover all of Australia solely with our internal team could lead to delays and inconvenience for customers. By leveraging our Authorised Service Agent network, we can deliver faster and more responsive support across the country."